Third Party Claims Handler – Leeds 13452
Description
£16,750 salary plus bonus & benefits including 50% off car, home and pet insurance, 22 days holiday a year (plus 8 bank holidays or time off in lieu) and free travel & breakdown insurance
What being a third party motor claims handler involves
When a customer has been involved in a motor incident with a third party, it’s someone like you they’ll speak to. And that’s where your own personal qualities become important.
As part of our close knit team, you’ll be
· Answering a range of calls, from a variety of different customer s– across many of our brands, including Direct Line and Churchill
· Tackling motor claims involving non-fault third party customers, highlighting the benefits of using our own accident repair centres and matching the appropriate services required
· Taking a methodical approach to each claim, and working through the process with each customer
· Keeping an ear out for any details that need further investigation
· Working with other teams here, as well as third party suppliers, and keeping your customer up to date with any progress.
Learn from our extensive range of training. Benefit from our brand new systems. But most of all, put your life experience to good use, helping resolve issues that mean a great deal to our customers.
Skills and qualities you’ll need
We want people to draw on their life experience, personality and individual talents. If you have customer service experience, so much the better. Broadly speaking, we look for:
· Helpfulness and a passion for customer service
· Empathy and understanding
· A professional attitude
· The ability to influence and overcome customer objections
· Experience of working in a target-driven environment
· Organise and prioritise work
Career benefits and rewards
35 hour working week (working hours discussed at interview)
Shifts between Monday - Friday 08:00 – 21:15, Saturday 09:00 – 17:00
It all starts with a competitive salary which will grow as you do. We’ve made sure your annual holiday entitlement is attractive too – and what’s more, we let you choose the rewards that suit your lifestyle.
That kind of flexibility is a key feature of our benefits package. And there’s plenty to choose from, including:
· Pension funding of 9% of your base salary – you can choose to contribute less or more than this
· Income protection
· Life assurance
· Private medical cover (anyone can choose this through our flexible benefits scheme, and managers receive this as standard)
· Direct Line Group employees can apply for 50% off Direct Line and Churchill home, motor and pet insurance policies
· We also provide free Direct Line travel insurance and Green Flag breakdown cover to our people
Office opening hours: 08:00am – 8:00pm Mon-Fri, 09:00am – 5:00pm Sat & 10:00am – 5:00pm Sun. You will follow a rolling 4 week rota working 1 weekend in 4 (Subject to change)
Who we are
Direct Line Group is an organisation with a clear mission: to make insurance much easier and better value for customers. We're one of the leading motor, home and small business insurers in the UK. We’re home to some of the nation’s best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.